What this policy covers

This website’s privacy policy (Policy) describes how Smooth body contours and our affiliates and subsidiaries (Smooth Body Contour, we, us, or our) collect, use, and disclose information about you or collected from you. It also describes your choices regarding our use of your personal information and how you can access and update this information.

This Policy pertains to your use of Smoothbodycontours.com, and any related services or applications, including our learning center (Smoothbodycontours.com). It also applies to any information we collect from or about you offline, including when you attend Smooth Body Contours events or during your employment at Smooth Body Contours.

We may also provide different or additional privacy notices in connection with specific activities, programs, and offerings, including additional “just-in-time” notices that may supplement or clarify our privacy practices or provide you with additional choices regarding your personal information.

This Policy does not cover information Smooth Body Contours may collect or receive through our Clinical (Electronic Health Records, or EHR), Billing (Practice Management), or Engage (including social media, media doctors, Tebra) modules; our Telehealth and Cloud features; or the Patient Portal (collectively, the Platform). For more information about our privacy practices regarding information collected or received through the Platform.

What Information We Collect

The types of personal information we obtain about you depend on how you interact with us and our services. The term personal information means information that identifies, relates to, describes, or can be associated with you. We may collect the following categories and specific types of personal information when you visit our Site:

Basic Identifiers
When you use some features on the Site, such as signing up for a consultation or submitting a request for pricing, we collect basic identifying information from you, including your full name, home address, email address, phone number, account name, signature, or other similar identifiers.

You may also provide personal information about other individuals, such as their names, email addresses, and phone numbers. For example, if you choose to use our referral service to tell a friend about our Site, we will ask for your friend’s name and email address to send a one-time email inviting your friend to visit the Site. You are responsible for getting permission from anyone whose personal information you provide us. We will only use that personal information for the purpose of completing your request.

Commercial Information
When you request product information through our Site, we collect information related to the products or services you requested.

Professional Information
When you use some features of our Site, like submitting a request for product information, we collect information related to your health, such as your BMI and health history.

User Content
When you communicate with us, we collect information you provide to us, including emails, survey responses, comments, product reviews, testimonials, and other content.

Internet or Other Network Activity
Smooth Body Contours may automatically receive and record information on our server logs from your browser, including your internet protocol (IP) address, browsing or search history, and information about your interactions with our Site, emails, or advertisements.

Device Information and Other Unique Identifiers
We collect data about your device and how you and your device interact with our Site, which may include your IP address, device identifiers, cookies, beacons, pixel tags, browser type, device type, operating system, and regional and language settings.

Usage and Performance Data
We collect data related to your use of our Site. This may include your interactions with our Site, error reports, and other data about its performance. This data helps us diagnose problems with our Site and improve various features and solutions for your future use.

Geolocation Data
We may collect information, such as your IP address, that permits us to determine your general location (e.g., your city or state). You may manually provide location information when using our provider search at Smoothbodycontours.com or enable your mobile device to send us precise location information. In addition, some areas of our Site, like our provider search, may request your precise location information via GPS-based functionality to allow certain features to work. We will ask your permission before we collect or use precise location information, in accordance with any applicable legal requirements, to the extent precise geolocation information is considered sensitive information under applicable law.

Audio and Visual Information
We may record your voice or likeness, such as when you attend a live webinar or online product demonstration or when we record customer service calls for quality assurance. If you are an employee of Smooth Body Contours, we may collect audio and video recordings of webinars and video calls.

How We Collect Information

Directly from You
We collect personal information you provide to us, such as when you request product information, contact us, respond to a survey, apply for a job, or sign up to receive emails, text messages, and/or postal mailings. If you are an employee or contractor of a service provider, business partner, or third party we work with, we may collect information when you communicate with us, including primary identifiers, like your name and work email address, and professional information, like your title.

Using Cookies and Other Tracking Technologies
When you use our Site, open or click on emails we send you, and interact with our advertisements, we or third parties we work with automatically collect certain information using technologies such as cookies, web beacons, clear GIFs, pixels, internet tags, web server logs, and other data collection tools. For more information, please see the Cookies and Other Tracking Technologies section below.

From Social Media Platforms
If you interact with us on social media or use features, such as plugins, widgets, single sign-on, or other tools made available by social media platforms or networks (including Facebook, Twitter, Google, and LinkedIn) in connection with our Site, we collect information that you share with us, or that the social media platforms share with us. For more information about the privacy practices of those social media platforms, please review the privacy policies and settings of the social media platforms and networks that you use.

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  • Providing Services. For example, if you request a consultation and sign up for our services, we use the information you provided in your consultation to service and maintain your account, provide customer support, and communicate with you about our services.
  • Business Operations. This includes our operational purposes and the operational purposes of our service providers and integration partners. It may also include short-term, transient use, such as customizing content that we or our service providers display on the Site.
  • Core Functionality and Improvement. We may use information we collect to provide core functionality for and to improve our Site, including for Site analytics.
  • Security, Safety, and Dispute Resolution. We use collected information to protect the security and safety of our Site, including detecting bugs, reporting errors, and detecting, protecting against, and prosecuting security incidents and fraudulent or illegal activity.
  • Communicating With You. If you contact us through the Site, we will use personal information you provide to respond to you. We may also use personal information we collect to communicate with you for other purposes, such as sharing updates about our products and services or providing relevant offers.
  • Marketing and Promotional Purposes. We use personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or postal mail (such as promotions, new product launches, and referrals); and to show you advertisements for products and/or services tailored to your interests on social media and other websites.
  • Legal Disclosures. Smooth Body Contours may be required to disclose personal information or protected health information under exceptional circumstances, such as to comply with subpoenas or when your actions violate our Terms of Service. It may be necessary to share information to investigate, prevent, or act regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Smooth terms of use, or as otherwise required by law.
  • Service Providers. We use service providers to perform services to support our core business functions and internal operations, including providing customer service to you via chatbot, sending postal mail, e-mails, and text messages, analyzing data, investigating fraudulent activity, and conducting customer surveys. We may share personal information with such service providers as necessary for the third party to provide that service.
  • Business Partners. With your consent, we share your name and email with potential partners. If you would not like your information shared with these partners, notify us via perfectbody@smoothbodycontours.com.
  • Third Parties. We may share information with third parties, such as advertising networks, data analytics companies, Internet cookie information recipients, and social media networks. Our Site has features such as plugins, widgets, single sign-on, and other tools made available by social media platforms or networks (including Facebook, Twitter, Google, and LinkedIn) that may result in information being collected or shared between us and the third party. For example, if you use Facebook’s “Like” feature, Facebook may register that you “liked” a product and post that information on Facebook. Their use of your information is not governed by this privacy policy. Third party vendors, including Google, show our ads on sites on the Internet. Third party vendors, including Google, use cookies to serve ads based on a user’s prior visits to our Site. Users may opt out of Google’s use of cookies.

SMS consent and Phone number will never be shared with any third party for marketing purposes.

Professional Information ·         Providing the Service

·         Business operations

·         Security, Safety and Dispute Resolution

·         Communicating with You

·         Marketing and Promotional Purposes

·         Referrals

·         Analytics and Personalization

·         Employment Decisions

·         As required by applicable law

 ·         Corporate Affiliates

·         Service Providers
User Content ·         Providing the Service

·         As required by applicable law

 ·         Corporate Affiliates

·         Service Providers
Internet or Other Network Activity;

Device Information and Other Unique Identifiers; Geolocation Data

 ·         Providing the Service

·         Business operations

·         Core Functionality and Improvement

·         Security, Safety and Dispute Resolution

·         Marketing and Promotional Purposes

·         Analytics and Personalization

·         As required by applicable law

 ·         Corporate Affiliates

·         Service Providers

·         Third Parties

·         Business Partners

·         Social Media Platforms and Networks
Usage and Performance Data ·         Providing the Service

·         Business operations

·         Core Functionality and Improvement

·         Security, Safety and Dispute Resolution

·         As required by applicable law

 ·         Corporate Affiliates

·         Service Providers
Employment-related Information ·         Employment Decisions

·         Legal Obligations

·         As required by applicable law

 ·         Corporate Affiliates

·         Service Providers
Sensory Information ·         Providing the Service

·         As required by applicable law

 ·         Corporate Affiliates

·         Service Providers

Additionally, if you are a healthcare provider, we may have collected the following categories of personal information from or about you in the last twelve months and may have sold that information to certain categories of third parties for the purposes outlined below.

Categories of personal information collected Purposes for the collection or sale of personal information Third parties with whom personal information may have been sold
Internet or Other Network Activity ·         Marketing and Promotional Purposes

·         Analytics and Personalization

 ·         Third Parties, like data analytics companies, social media companies, advertising networks, and cookie information recipients (e.g., Google)
Device Information and Other Unique Identifiers ·         Marketing and Promotional Purposes

·         Analytics and Personalization

 ·         Third Parties, like data analytics companies, social media companies, advertising networks, and cookie information recipients (e.g., Google)

Where We Store and Process Your Personal Information

Smooth Body Contours

If you submit personal information to us, by submitting your personal information to us, you agree to the transfer, storage, and processing of your personal information.

How We Protect Your Information

The security of your personal information is important to us. Personal information is maintained on our servers and those of our service providers, and may be accessible by authorized employees, representatives, and agents as necessary for the purposes described in this Website Privacy Policy.

While we follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we use reasonable and appropriate physical, electronic, and organizational safeguards to protect your personal information, we cannot guarantee its absolute security in all circumstances.

Accessing, Updating, Correcting, and Deleting Your Information
You may have the right to request access to and receive details about or a copy of the personal information we maintain or have processed about you, to update and correct inaccurate information, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. This section describes how to exercise those rights and our process for handling those requests, including our means of verifying your identity. If you would like further information regarding your legal rights under applicable law or would like to exercise any of them, please contact us. While our contact form is the best way to reach us, you may also email us at perfectbody@smoothbodycontours.com or call us at (407) 864-1260

  • Access to Your Personal Information and Data Portability. You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive your request and confirm your identity, we will disclose to you:
    • The categories of personal information we collected about you and the sources from which we collected it.
    • Our business or commercial purpose for collecting or selling that personal information.
    • The categories of third parties with whom we share that personal information.
    • If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
      • sales, identifying the personal information categories that each category of recipient purchased; and
      • disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.
    • The specific pieces of personal information we collected about you (also called a data portability request).

We will retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.

  • Updates and Corrections to Your Personal Information.You can update your account by logging into your account, contacting our support team, or calling us at (407) 864-1260
  • Deletion of Your Personal Information. You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive your request and confirm your identity, we will review your request to see if an exception allowing us to retain the information applies. We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:
    • Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, or otherwise perform our contract with you.
    • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
    • Debug products to identify and repair errors that impair existing intended functionality.
    • Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
    • Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
    • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.
    • Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
    • Comply with a legal obligation.
    • Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

We will delete or de-identify personal information not subject to one of these exceptions from our records and will direct our service providers to take similar action.

Limiting the Use of Sensitive Personal Information
California residents have the right to limit the use of sensitive personal information. Smooth Body Contours only collects sensitive personal information, such as your social security number, financial account information, and as otherwise defined by applicable law, when you provide it to us, such as in the job application process. We only use such sensitive personal information for the use disclosed at the time you provide it to us.

Exercising Your Rights
You can submit a request to access, update, correct, or delete your personal information, or withdraw consent, by submitting a request through our contact form or calling (407) 864-1260

You may only submit a request to know twice within a 12-month period. Your request must:

  • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative, which may include your first and last name and email address.
  • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.

Identity Verification
For security purposes, we may request additional information from you to verify your identity to enable us to process some requests. In such cases, we may contact you by email to verify your request. Depending on your request, we will ask for information such as your name and the email address associated with your account.

Authorized Agent
If you are a resident of California, Colorado, or Connecticut, you may designate an authorized agent to submit a request on your behalf to exercise your privacy rights described herein. To authorize an agent to do so, you must: (1) provide to such agent your signed permission to submit such request; and (2) verify your own identity directly with us. We may deny a request from an authorized agent if the agent does not provide adequate proof that they have been authorized by you to act on your behalf.

Responding to Requests
Upon receipt of your request, we will respond within the time frame permitted by the applicable law.

Appealing Requests
If you are a Colorado, Connecticut, or Virginia resident, you may appeal our decision to your request regarding your personal information. To do so, please contact us in any of the ways listed in the “Your Rights” section. We respond to all appeal requests as soon as we reasonably can, and no later than legally required.

Promotional Emails
To stop receiving promotional emails, you can click on the “unsubscribe” link at the bottom of any promotional email you receive from us.

Children’s Privacy

Our Site is not intended for or directed to children under the age of 18. We do not knowingly collect personal information through our Site directly from children under the age of 18 without parental consent. If we become aware that a child under the age of 18 has provided us with personal information through our Site, we will delete the information from our records.

We do not knowingly “sell,” as that term is defined under the California Consumer Privacy Act, the personal information of minors under 16 years old who are California residents.

California Privacy Rights

California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Site that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes.

Changes to This Website Privacy Policy

Smooth Body Contours may update this Website Privacy Policy at any time for any reason. We encourage you to periodically review this page for the latest information on our privacy practices. We will provide additional notice to you if we make any changes that materially affect your privacy rights.

Questions

If you have questions or suggestions, you can contact us at:

Smooth Body Contours
(407)864-1260

Last Updated

This policy was last updated on July 9, 2024.